INFRASTRUCTURE SUPERVISOR

About the Role

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. This position is included in a workplace model that allows a combination of in-person and remote work.

Responsibilities

• Develop goals based on IT Strategic Plan and prioritize work for the team, coaching staff to meet established objectives as needed.
• Ensure effective delivery of IT services through establishment and monitoring of SLAs.
• Actively engaged with the disaster recovery planning, preparation and execution.
• Prioritize departmental and organization based projects with direction from Technology Operations leadership.
• Manages the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring goals, career development, delivering performance appraisals, and approving merit increases.
• Identify ways for individuals within the team to develop themselves professionally and help build career paths.
• Evaluate processes to ensure practical application of industry best practices.
• Provides input into strategic and tactical planning, development, evaluation, and coordination of information and technology systems.
• Monitor IT infrastructure resources for performance, availability and security.
• Develops and enforces policy and procedure to ensure the protection of STAR assets and the integrity, security, and privacy of information.
• Evaluate emerging technologies and assess potential use in STAR's environment.
• As needed, architect IT environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Responsible for the integrity of STAR's data center infrastructure components such as servers, storage, virtualization, network, and cloud-delivered solutions.
• Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may leverage.
• Create and maintain documentation as it relates to infrastructure configuration, mapping, processes, and service records.
• Assist engineers in implementing new IT systems and performing maintenance of existing IT systems.

Qualifications

• Associate's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
• 2+ years of leadership and/or supervisory experience.
• Proven track record of managing IT based projects.
• Excellent oral and written communications skills.
• Experience managing vendor and service provider relationships.
• Ability to communicate at all levels of the organization.
• Ability to lead and coach employees to perform at their best.
• Able to link and apply complex technologies to business strategies.
• Strong project management, organizational skills and attention to details.
• Experience with infrastructure and systems design.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

• Affordable Medical/Vision/Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 1/2 holidays

Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.