Infrastructure Supervisor

About the role

Eaton’s Corporate Sector division is currently seeking an Infrastructure Supervisor. The expected annual salary range for this role is $97,000 - $143,000 per year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone.
• Participate in troubleshooting and resolution of larger complex IT issues.
• Care for visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).
• Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
• Manage on-site cellular infrastructure and provide mobile device support.
• Follow IT Service Management (ITSM) processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Develop and maintain technical documentation, manuals, and knowledge base articles.
• Ensure annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Participate in efforts related to root cause analysis, and problem management as needed.
• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba).
• Review with team and influence budgeting, forecasting, and spending for IT infrastructure.
• Ensure adherence to IT strategic plan.
• Apply EBS and CI methodologies to enhance IT operations.
• Lead service improvement initiatives, mentor others in customer engagement, and drive satisfaction through innovative support strategies.
• Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders.
• Partner with existing BRM in: CAR creation and project participation, Strategy Review, annual Profit Planning review with business stakeholders.
• Lead a team of professionals across no less than 3 sites (primary & additional within zone); manage performance, onboarding, capability building, and employee relations, along with global training.
• Oversee teams across multiple locations in geographic areas. This includes sites with different levels of complexity and may vary by region. May include Key Strategic Growth Sites and Crown Jewel Sites.
• On Call as needed, Travel 10%

Qualifications

• Bachelor's degree plus 3 years IT experience, or Associates degree plus 5 years IT experience, or high school diploma plus 7 years IT experience required.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Waukesha, WI.
• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR).
• All applicants must be U.S. persons within the meaning of ITAR.
• Preferred Qualifications: Bachelor’s degree in IT from an accredited institution, ITIL foundations certification.

Skills

• Technical knowledge: Working knowledge of IT infrastructure – PC’s, network, servers, storage, phone systems, Advanced knowledge of MS Windows Operating Systems, Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook, Working knowledge of Hardware - PC’s, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems.
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.

Soft Skills

• Has shown leadership attributes in some capacity of their work as a professional.
• Advanced English skills.
• Experience in dealing with leaders within an organization, white glove treatment / Executive level support.
• Ability to establish and maintain open and candid relationships with employees and customers.
• Mentoring of Peers.

Core Competencies

• Demonstrate ownership, problem-solving, sound judgment, attention to detail, empathy, and accountability.
• Coaching & Mentoring: Train and develop staff; support career growth and onboarding.