Supervisor, Infrastructure Operations

About the role

Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, and Finance & Accounting functions. They partner with an established food manufacturing company seeking a Supervisor, Infrastructure Operations to lead enterprise IT infrastructure support, strengthen operational performance, and ensure reliability and security of critical technology services.

Responsibilities

• Lead daily enterprise infrastructure operations, including monitoring, incident management, escalations, and service restoration.
• Supervise, coach, and develop technical teams while establishing operational standards and driving continuous improvement.
• Oversee operational support across network, security, compute, storage, backup, and disaster recovery environments.
• Partner with infrastructure engineering teams to transition new technologies into production and ensure operational readiness.
• Collaborate with manufacturing, operations, and plant engineering teams to maintain reliable infrastructure services supporting business operations.
• Develop operational KPIs, dashboards, scorecards, and monthly business reviews to measure performance and identify improvement opportunities.
• Manage vendor relationships, service reviews, support escalations, and ongoing service improvement initiatives.
• Identify infrastructure risks, support gaps, and technology lifecycle needs, including patch management and vulnerability remediation.

Requirements

• Minimum of 5 years of progressive IT experience supporting enterprise infrastructure environments, including at least 3 years of technical team leadership or infrastructure operations management.
• Strong knowledge of enterprise networking technologies, including Cisco, Meraki, NetScaler, F5, switching, routing, wireless, VPN, and load balancing.
• Experience with infrastructure security technologies and practices, including Palo Alto, Zscaler, firewalls, Zero Trust, network segmentation, and vulnerability remediation.
• Working knowledge of compute, virtualization, storage, backup, and disaster recovery technologies, including Windows, Linux, VMware, Nutanix, Pure Storage, NetApp, Cohesity, and Commvault.
• Demonstrated ability to lead technical teams, manage complex incidents, prioritize competing operational demands, and communicate effectively with technical and business stakeholders.

Skills

• Enterprise networking: Cisco, Meraki, NetScaler, F5, switching, routing, wireless, VPN, load balancing.
• Infrastructure security: Palo Alto, Zscaler, firewalls, Zero Trust, network segmentation, vulnerability remediation.
• Compute/virtualization/storage/backup/disaster recovery: Windows, Linux, VMware, Nutanix, Pure Storage, NetApp, Cohesity, Commvault.
• Technical team leadership, incident management, stakeholder communication.

Benefits

• Health, Dental, Vision insurance
• Voluntary Short & Long-Term Disability
• Voluntary Life Insurance
• 401K

Pay

$115,000 annually

Schedule

New Albany, OH | Onsite/Hybrid (3 days in office)