Supervisor, Operations

Primary Responsibilities

• Supervise at least two full-time direct reports, including hiring recommendations, coaching, skills development, recognition, and performance management.
• Oversee daily, weekly, and monthly production activities within warehouse operations.
• Prepare and distribute operational reports to support day-to-day activities.
• Ensure schedules are implemented correctly and jobs are assigned and completed effectively.
• Manage vacation and time-off scheduling to minimize disruption and meet customer needs.
• Actively lead and supervise teammates on the floor, engaging in daily operations.
• Conduct daily startup meetings to communicate work instructions, workflows, and safety practices.
• Drive teammate excellence through consistent feedback, coaching, and corrective actions.
• Promote safety through weekly meetings, training, JHA reviews, and facility walkthroughs.
• Maintain a clean and orderly work environment aligned with corporate 5S standards.
• Supervise team operations to meet prescribed objectives and KPIs.
• Develop a productive work team through cross-training, communication, and motivation.
• Facilitate seamless handoffs and communicate key information across teams and management.
• Provide courteous and respectful customer service in high-pressure situations.
• Ensure inventory integrity and assist with physical inventory counts.
• Support the Operations Manager with special projects as needed.
• Assist in maintaining facility security.

Education and Experience

• Bachelor's degree in a related field with no prior work experience;
• Military rank of E-6, E-7, O-1, or O-2;
• Minimum of six months of experience in a warehouse or supply chain environment with demonstrated leadership skills.

Skills And Qualifications

• Excellent organizational and analytical skills;
• Labor management experience preferred;
• Strong prioritization and problem-solving abilities;
• Experience with quality management methodologies;
• Proven ability to drive continuous improvement and manage change;
• Able to lead under high-stress conditions;
• Excellent verbal and written communication skills;
• Broad knowledge of warehouse operations, methods, and procedures.

Requirements, Perks, And Benefits

• Physical & Cognitive Requirements (With or Without Accommodation): Ability to follow policies and procedures, read, write, and interpret information, add, subtract, multiply, and divide, use hands to finger, handle, or feel, sit, walk, or stand for the duration of the shift, must possess visual acuity to perform essential job functions, ability to conduct physical tasks with a full range of motion throughout the warehouse environment, ability to lift/carry items up to 50 pounds.
• Equal Opportunity Employer: FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
• Know Your Rights: Pay Transparency, Family and Medical Leave Act (FMLA), Employee Polygraph Protection Act E-Verify Program Participant, Federal Express Corporation Participates In The Department Of Homeland Security U.S. Citizenship And Immigration Services' E-Verify Program (for U.S. Applicants And Employees Only).
• E-Verify Notice (bilingual) / Right to Work Notice (English / Spanish): FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
• Perks and Benefits at FedEx Supply Chain (FSC): Competitive Pay, 401(k) plan with company match after 1 year, tuition reimbursement program, holiday pay and accrued paid time off programs offering both Vacation and PTOMedical, dental, vision, and voluntary benefits available on day one, Basic life insurance, Basic AD&D coverage, Supplemental Life and Supplemental AD&D, Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service, Paid parental leave for both moms and dads, Paid bereavement and jury duty.