Infrastructure Supervisor/Manager

This role may be filled at the Supervisor or Manager level based on experience and is accountable for operational excellence, service reliability, and the development of a high-performing infrastructure team that enables secure, scalable, and resilient business operations. Reporting to the IT Operations Manager, this position leads a team of 8–10 infrastructure professionals across multiple technical disciplines.

About the Role

The Infrastructure Manager leads the people, processes, and technologies that support infrastructure services across corporate, cloud, data center, and field environments. This includes servers, storage, networking, cloud, database administration, virtualization, collaboration, backup/disaster recovery, and field site/OT networking. The role partners with IT leadership and business stakeholders to support current operations and execute infrastructure roadmap priorities, while also encompassing technical responsibilities as an individual contributor.

Responsibilities

• Lead, coach, and develop a team of 8–10 direct reports across infrastructure disciplines, fostering an accountable, service-oriented culture. Manage staffing, priorities, performance reviews, and professional development plans.
• Set clear expectations and performance standards; mentor team members and support cross-team collaboration.
• Lead day-to-day operations across servers, storage, networking, cloud, virtualization, database administration, collaboration, and backup/DR systems. Ensure infrastructure services meet or exceed agreed service levels; manage escalations and drive resolution of critical incidents.
• Ensure infrastructure reliability, availability, and performance across corporate and field/OT environments. Provide hands-on support for incident resolution, service requests, and project execution as needed.
• Implement infrastructure architecture and platform standards across servers, storage, networking, cloud, and virtualization, as directed by the IT Operations Manager. Maintain infrastructure standards, patterns, and documentation.
• Execute infrastructure roadmap priorities, including capacity, lifecycle, and modernization initiatives.
• Execute backup, disaster recovery, and business continuity procedures for infrastructure systems. Ensure solutions meet recovery point/recovery time objectives; lead recovery testing and improvement efforts.
• Oversee networking and infrastructure supporting field sites and operational technology (OT) environments, including field network design, radios, and cellular/modem connectivity. Serve as liaison between corporate IT and field network support groups.
• Ensure infrastructure aligns with SOX, IT General Controls (ITGC), and applicable security and compliance requirements. Respond to internal and external audit requests and coordinate audit activities.
• Support vendor relationships and provide technical input to contract and renewal reviews. Monitor and coordinate infrastructure activities in accordance with approved budget; contribute to IT budgeting, forecasting, and infrastructure investment planning.
• Track and report on infrastructure performance metrics and key indicators. Drive continuous improvement across infrastructure people, processes, and systems.
• Support AI initiatives by maintaining a secure, reliable infrastructure foundation (compute, storage, networking) for AI-enabled tools; stay current on evolving AI and automation tools.
• Maintain SOPs, runbooks, and knowledge base documentation.

Skills & Technical Knowledge

• Servers & Virtualization: Cisco UCS, Hyper-V, Nutanix
• Storage & Backup: Pure Storage, Dell Isilon/PowerScale, NetApp, Commvault, Cohesity
• Cloud & Identity: Azure/AWS, Entra ID, Active Directory
• Database Administration: SQL Server and enterprise database platforms
• Networking & Security: Palo Alto firewalls, Arista switches and WAPs, SDWAN
• Collaboration & Productivity: Microsoft 365, Exchange, SharePoint, Teams, Shared Drives
• OT/Field Networking: Industrial network segmentation and field site connectivity

Key Competencies

• People Leadership & Coaching: Demonstrated ability to supervise, develop, and motivate a technical team. Skilled at building team culture and individual accountability.
• Change Management: Ability to help a team adapt to operational change, reinforcing direction set by leadership.
• Technical Credibility: Strong technical depth across infrastructure domains to execute design decisions, troubleshoot complex issues, and perform hands-on work.
• Agentic & AI Acumen: Curiosity and working knowledge of AI agent concepts and automation frameworks.
• Process Design: Ability to assess current-state workflows, identify inefficiencies, and recommend improvements.
• Stakeholder Communication: Clear, direct communicator who can translate technical issues for non-technical audiences.
• Prioritization & Judgment: Comfortable managing competing demands and making sound triage decisions under pressure.
• Resilience & Adaptability: Thrives in fast-changing environments with evolving tools, platforms, and priorities.

Requirements

• 8+ years of progressive IT infrastructure experience across servers, storage, networking, cloud, and virtualization.
• 3+ years of leadership or management experience.
• Bachelor's degree in information technology, computer science, or a related discipline preferred, or equivalent practical experience.

Benefits

SM Energy offers competitive compensation and benefits programs, including:

• Variable pay
• Health care coverage
• Retirement plan
• Protection coverage
• Time off and leave programs
• Training and development opportunities
• Allowances connected to specific work situations

Details are available at SM Energy Careers.