Infrastructure & Smart Factory IT Support Specialist

Core Responsibilities

• Provide hands-on IT support for plant floor network infrastructure, including:
• Network cabling, switches, and patching
• LAN/WAN connectivity
• VLAN configuration and segmentation
• IP addressing and network device configuration
• Wired and wireless (Wi-Fi) network support
• Troubleshoot and resolve network connectivity issues for plant floor devices, including:
• CNC machines, PLCs, HMIs, and industrial PCs
• IoT/edge devices and data collection systems
• MES interfaces

Infrastructure Readiness Assessments

• Support infrastructure readiness assessments for integrating machines into Smart Connected Factory (SCF) systems by:
• Validating network availability and performance and ensuring proper IP schema and connectivity standards
• Identifying gaps and recommending solutions

Support Manufacturing Digital Transformation

• Ensure site IT hardware and software readiness to support:
• Support Manufacturing Digital Transformation initiatives and Digital Thread enablement across systems and equipment
• Enable secure and reliable machine connectivity
• Support deployment of smart factory technologies
• Maintain backup and develop strategies to ensure Continuity of manufacturing equipment connected to the IT system
• Maintain compliance with IT and cybersecurity standards

Collaboration and Communication

• Maintain backup and develop strategies to ensure Continuity of manufacturing equipment connected to the IT system
• Maintain compliance with IT and cybersecurity standards
• Able to work in a fast-paced production environment
• Effective communication with both technical and non-technical stakeholders
• Collaborative mindset across IT and Operations teams

Education and Certifications

Education Requirements: Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)

Key Competencies: Strong troubleshooting and problem-solving skills. Ability to work in a fast-paced production environment. Effective communication with both technical and non-technical stakeholders. Collaborative mindset across IT and Operations teams. Attention to detail and documentation discipline.

Preferred Experience: Relevant certifications (e.g., CompTIA Network+, Cisco CCNA)