IT Infrastructure Specialist

About the role

The IT Infrastructure Specialist is a six-month contract engagement intended to provide hands-on infrastructure support while transferring knowledge to an internal IT team member who will assume these responsibilities full-time.

Responsibilities

• Administer and maintain physical and virtual servers.
• Configure, monitor, and troubleshoot network devices, including routers, switches, firewalls, and wireless infrastructure.
• Manage and monitor data backups to ensure reliability and recoverability.
• Maintain accurate documentation of infrastructure configurations, procedures, and changes.
• Track and manage IT hardware and software assets.
• Collaborate with IT team members on infrastructure projects and initiatives.
• Assist in disaster recovery planning, documentation, and testing.
• Provide hands-on mentoring and day-to-day training for an internal Infrastructure Specialist to ensure a successful transition of responsibilities.
• Develop standard operating procedures, technical documentation, and knowledge transfer materials.
• Demonstrate infrastructure administration best practices and guide the internal team member through troubleshooting and problem resolution.
• Provide helpdesk support during peak periods or staff shortages when necessary.
• Self-motivated to complete assignments on time while providing guidance and mentorship to other IT staff.
• Establish and maintain effective relationships with all levels of users.
• Ensure an outstanding level of customer service by providing direct IT support throughout the organization.
• Prioritize service issues based on multiple competing priorities and objectives.
• Absorb and apply new technologies and processes quickly.
• Perform other reasonably related tasks as assigned by management.

Qualifications

• Expert knowledge of Windows Server administration and enterprise infrastructure.
• Strong experience configuring and troubleshooting enterprise networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure.
• Extensive experience with virtualization technologies such as Hyper-V and VMware.
• Experience supporting Microsoft Azure and hybrid cloud environments.
• Strong understanding of Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and identity management.
• Experience with backup, disaster recovery, and business continuity solutions.
• Strong understanding of IT security principles and best practices.
• Exceptional troubleshooting and analytical problem-solving skills.
• Excellent communication, documentation, and interpersonal skills.
• Proven ability to mentor and train junior IT staff through hands-on knowledge transfer.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience using infrastructure monitoring tools and IT service management platforms.
• Attention to detail and commitment to maintaining accurate technical documentation.