IT Infrastructure Specialist

Responsibilities

• Own and coordinate all WAN-related infrastructure requests, including circuit ordering, upgrades, and service changes.
• Lead regular operational touchpoints with WAN providers to review delivery status, service quality, and upcoming business needs.
• Perform bandwidth and capacity planning to support business growth, production demands, and new site launches.
• Cook up major LAN-related requests such as new site deployments, VLAN additions, network expansions, and significant infrastructure changes.
• Manage local networks.
• Support infrastructure readiness for business expansion, factory changes, and new operational requirements.
• Support factory-focused infrastructure architecture, including alignment between enterprise IT and OT/manufacturing environments.
• Review proposed infrastructure solutions and validate that designs support reliability, scalability, cybersecurity, and business continuity.
• Identify infrastructure risks, technical gaps, and non-standard designs; escalate where needed and recommend mitigation plans.
• Ensure global infrastructure governance is balanced appropriately with local, regional, and factory operational needs.
• Cook up infrastructure demand related to on-premises server environments, hybrid platforms, and cloud-hosted services.
• Support planning and governance across on-prem, hybrid, and cloud infrastructure landscapes.
• Ensure infrastructure architecture and service delivery comply with cybersecurity requirements, internal controls, and company standards.
• Partner with cybersecurity teams to identify, assess, and address infrastructure-related risks.
• Promote secure and resilient infrastructure practices across factory, office, and multi-site environments.
• Act as an infrastructure escalation point during major incidents, partnering with site teams, service providers, and technical stakeholders to accelerate recovery.
• Identify recurring issues and work with vendors and internal teams to reduce incident frequency and improve service stability.
• Translate technical issues, risks, and recommendations into clear business-impact language for non-technical audiences.
• Support execution of global IT strategy while balancing local operational and factory needs.
• Contribute to continuous improvement in infrastructure processes, documentation, governance, and service transparency.

Requirements

• Required Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. 6-8+ years of experience in IT infrastructure, preferably in complex, multi-site enterprise environments. Strong experience working in vendor-managed IT service environments. Strong foundation in WAN, LAN, networking, and infrastructure service delivery. Experience supporting multiple locations, growing businesses, and/or new site deployments. Exposure to factory or manufacturing environments, including awareness of OT/production-critical infrastructure needs. Experience coordinating or supporting major incidents, problem management, and escalations. Strong communication skills with both technical and non-technical stakeholders. Strong negotiation, coordination, and vendor management skills.
• Preferred Qualifications: Experience with ITIL-based processes, especially Incident, Problem, and Change Management. Familiarity with infrastructure governance and standardization in global organizations. Understanding of OT/IT integration, network segmentation, and production-critical environments. Experience with server management, data center operations, or hybrid/cloud hosting models. Exposure to service management metrics, including SLAs, OLAs, KPIs, MTTR, and RCA tracking. Certifications Such As: Cisco CCNA, CCNP, CCIE ITIL Foundation or higher Cloud foundation certifications (AWS, Azure, or GCP) Infrastructure, networking, or service management certifications.