IT Infrastructure Specialist

Summary of Position

Responsible for the overall support and maintenance of the HTGSS IT systems. Supports, maintains, and enhances Hyundai Transys' core infrastructure, including servers, virtualization platforms, storage, failover solutions, ID services, and endpoint systems. Ensures the stability, availability, and security of corporate systems through proactive management, monitoring, documentation, and adherence to operational standards.

Duties and Responsibilities

• Server administration and management: Oversee the operation, performance, and availability of Windows/Linux Servers/Storages, including roles such as Active Directory, DNS and other server-related functionalities.
• Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software-related issues on Windows/Linux Servers/Storages. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions.
• Windows/Linux Server/Storage Configuration and Maintenance: Configure, install, and maintain to ensure proper setup and functionality. Regularly apply patches, updates, and security measures to maintain system integrity.
• Backup and Disaster Recovery: Develop and manage backup and recovery strategies for Windows/Linux Servers/Storages to ensure data integrity and facilitate timely recovery in case of system failures or data loss.
• Availability/Performance Monitoring and Optimization: Monitor server availability, performance, analyze performance metrics, and proactively optimize server resources to ensure efficient and responsive operations. Administer different monitoring systems (Zabbix, Nagios, ITOM). Administers the operational side of network access (NAC).
• Maintain up-to-date inventory status, purchase history, and warranty information for all regional Windows/Linux server/storage assets. Perform other necessary tasks.
• Capacity Planning and Scaling: Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions, as necessary.
• Change Management: Adhere to established change management processes when implementing changes or updates to Windows/Linux Servers/Storage environments. Ensure changes are well-documented and communicated.
• Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements. Evaluate/handle customer requests based on agreed roles & responsibility. Act as a liaison for tasks/project execution between customer, project team, and HAEA Infra Ops team to process complex tasks.
• Manage assigned tasks and quickly respond to and process support tickets using ITSM in a timely and reliable manner.
• Project Support: Contribute to IT projects involving Windows/Linux Servers/Storage environments, providing technical expertise and support for planning, implementation, and testing. Conduct/Lead formal project meetings with the team, other departments, and customers.

Benefits

• 401(k)
• Health Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Competency Requirements

• Confidentiality: Adheres to the upmost confidentiality; particularly about handling employment/personal information.
• Multitasking: Must possess the ability to change from one task to another in quick manner based on company needs.
• Communication: Works to ensure respectful, timely, accurate, and appropriate communication across all levels of the organization.
• Initiative: Identifies problems and takes action to address current or future problems.
• Engagement: Engages team members in developing goals, executing plans and delivering results (output).
• Motivation: Motivates team members through clear and consistent communication.
• Adaptability: Sets a good example for peers to follow. Models adaptability.
• Systematic Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes parts of problems. Make systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change.
• Work Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
• Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members.
• Mutual Respect and Support: Works cooperatively with others. Welcome and take advantage of opposing ideas and opinions that are always respectful to others.

Technical Competency

• Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise effectively uses available technology (automation, software, etc.).

Physical Demands and Work Environment

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee generally works in an indoor office environment.

Position Requirements and Qualifications

• 2+ years’ experience operating Enterprise Linux/Windows servers
• Technical/Computer Skills: In-depth understanding of infrastructure including servers, networks, and storage; Technical network knowledge (TCP/IP, DNS, DHCP, VLAN, Firewall, AP etc.); Must be proficient with MS Office programs (Word, Excel, PowerPoint, Outlook, Teams); Experience with SAP is preferred
• Education: Bachelor’s degree or higher degree in computer science, information system, or equivalent work experience