IT Infrastructure and Support Manager

About the role

The IT Infrastructure and Support Manager is responsible for overseeing the technical infrastructure and support services within an organization. This includes managing hardware and software systems, ensuring network stability, and providing technical support to users.

Responsibilities

• Oversee the maintenance and management of all IT infrastructure, including servers, networks, and data centers.
• Develop and implement strategies to enhance system performance and reliability.
• Provide technical guidance and support to end-users and other IT staff.
• Coordinate with vendors and suppliers to ensure timely delivery and support of IT equipment and services.
• Ensure compliance with relevant IT policies and standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT infrastructure management.
• Proven experience in managing and maintaining complex IT systems.
• Strong knowledge of network architecture, server administration, and cloud computing technologies.
• Excellent problem-solving and troubleshooting skills.
• Ability to work effectively in a team environment and manage multiple projects simultaneously.

Qualifications

• Proficient in using tools such as Microsoft Office, VMware, Cisco, and Linux.
• Experience with ITIL (Information Technology Infrastructure Library) methodologies.
• Knowledge of cybersecurity best practices and incident response procedures.
• Strong communication and interpersonal skills.

Skills

• Technical proficiency in IT infrastructure management.
• Leadership and project management skills.
• Problem-solving and analytical skills.
• Attention to detail and ability to handle multiple tasks efficiently.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Vacation and sick leave benefits.
• Paid time off for holidays and personal days.
• Health insurance coverage.
• Professional development opportunities.

Pay

Salary range: $70,000 - $90,000 annually.

Schedule

Full-time position, Monday through Friday, 9:00 AM - 5:00 PM.