IT Infrastructure Manager

About the role

The Information Technology (IT) Infrastructure Manager is responsible for designing, implementing, and supporting systems at IDI’s multi-site distribution organization. This is a working manager role, with hands-on management of IT infrastructure and security, supporting the evaluation and enhancement of business systems, and overseeing third-party IT support, data, and communications vendors. Additionally, the IT Infrastructure Manager directs the HelpDesk and infrastructure staff, providing day-to-day oversight, setting goals and objectives, developing career plans, and offering job performance feedback.

Responsibilities

• Leadership
  • Develop, maintain and execute the IT infrastructure roadmap & strategy.
  • Lead infrastructure modernization efforts, including cloud migration, network upgrades, and mobility.
  • Lead projects, ensuring technology standards and security practices are followed.
  • Provide guidance and mentoring to all infrastructure and HelpDesk staff.
  • Forecast and manage the IT infrastructure budget.
  • Conduct IT feedback sessions with senior leaders.
• Vendor Management
  • Develop, maintain, and enhance partner relationships with technology vendors.
  • Negotiate contracts, pricing, terms and conditions.
  • Hold vendors accountable for delivering projects on time and under budget.
• Technical Engineering
  • Lead system architecture, design, network configuration, wireless deployments, server management, and troubleshooting.
  • Perform hands-on work in virtualization (VMware), cloud services (Azure), identity management (Entra ID), and networking (Fortinet / WatchGuard).
  • Develop and maintain all network and systems documentation including network diagrams, standards, and policies.
  • Consistently deploy IT assets, such as desktops, laptops, mobile devices, and printers.
  • Deploy IT infrastructure to new and relocated branches.
• Infrastructure Operations
  • Oversee the HelpDesk, ensuring superior customer experience.
  • Manage cloud platforms, voice systems, network infrastructure, storage, and disaster recovery.
  • Continuously improve availability, security and performance of infrastructure.
  • Develop, track, and present team Key Performance Indicators (KPIs).
  • Maintain PCI compliance.
  • Identify and remediate infrastructure vulnerabilities.
• Other Duties
  • Perform other duties as beneficial to IDI.
• Leadership Competencies
  • Leads Self: Communicates Effectively, and Candidly; Drives for Results; Demonstrates Accountability; Takes Initiative; Collaborates
  • Leads Others: Selects Top Talent; Develops Others; Thinks Strategically; Builds a Strong Culture

Qualifications

• Bachelor’s degree in computer science or information systems preferred, or 10+ years of equivalent experience.
• 3 – 5 years in infrastructure leadership.

Skills

• Technical Proficiency
  • 5+ years of network administration, design and support, including: DNS, Multi-site Wide Area Networks, VPNs, Routing, Multi-layered switching / VLANs, Firewalls, TCP/IP, Wireless access points, Network monitoring and performance management solutions.
  • 5+ years of experience with Active Directory, M365 Administration, and Entra ID.
  • 5+ years of experience with Windows Server and VMware administration.
  • 3+ years of experience with cloud hyper scalers. Microsoft Azure preferred.
  • Strong working knowledge of Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) security systems.
• Communication and Training
  • Must be able to communicate clearly with stakeholders and senior-level personnel.
  • Ability to establish and maintain effective working relationships with supervisors, co-workers, and vendors.
• Organizational Skills
  • Demonstrate strong organizational and interpersonal skills.
  • Demonstrate regular attention to detail and critical thinking skills.
  • Ability to multi-task, work both independently and as part of a team in a fast-paced environment.
  • Ability to meet project deadlines.
• Business Acumen
  • Gain a solid understanding of all company business processes.