IT Infrastructure Manager

About the Role

Deliver technology that meets the needs required to achieve business success and aligns with the Enterprise business strategy. Responsible for operations of the enterprise infrastructure, driving improvements to ensure systems operate efficiently, are properly maintained, and adhere to security and compliance requirements. Oversee supervised staff to ensure they have the appropriate skills and knowledge to perform their duties effectively. Adhere to operational and project timelines, and consult with staff, management, and vendors to develop infrastructure that meets their needs and capabilities.

Responsibilities

• Develop and maintain an Infrastructure strategic plan to ensure all infrastructure software and hardware environments meet current and future business needs.
• Oversee daily implementation of operating procedures, ensuring compliance with business objectives.
• Take a leadership role in organizational projects, ensuring on-time delivery of required resources.
• Work with project management to align staff with project schedules and ensure change management processes are followed.
• Review systems infrastructure security and business continuity plans, making necessary adjustments to meet operational requirements.
• Review system audit reports, security reports, and performance reports regularly, proposing corrective action plans.
• Improve operational efficiency by managing deployment, daily operations, and maintenance of systems infrastructure.
• Coordinate implementation and testing of system administration and maintenance plans with affected credit union staff.
• Develop procedures for maintenance, installation, and deployment of managed systems, providing instruction to staff.
• Develop Key Performance Indicators (KPIs) for managed systems to ensure optimal performance, security, and data integrity.
• Develop and apply patch management schedules, working with the Security team to define prioritization.
• Conduct annual Business Recovery testing with IT teams, credit union staff, and third-party vendors.
• Hold bi-weekly staff meetings to discuss improvements, procedure changes, new developments, issues, and project statuses.
• Ensure staff training on all managed systems through approved educational resources.
• Approve absences, annual leave, and overtime for direct reports.
• Support career progression and development of the infrastructure team.
• Adhere to credit union policies and procedures, and work with leadership on strategic planning and budgeting.
• Serve as escalation contact.

Qualifications

• Education: Bachelor’s degree in Information Technology or related field. Equivalent I.T. experience may be considered in lieu of degree.
• Experience: Six (6) + years of progressive experience in information technology. Two (2) + years of management experience.

Skills

• Strategic thinking and leadership with strong relationship management abilities.
• Creating business strategies and driving results across internal teams and external partners.
• Excellent verbal and written communication skills to translate technical jargon for non-technical peers.
• Ability to establish and maintain technical documentation.
• Highly organized with exemplary time management skills for project management.

Physical Requirements

• Wrist/hand manipulation, good visual acuity for detail work, ability to bend, stoop, reach overhead, and lift up to 50 pounds.
• Close vision for frequent computer monitor use and document review.
• Valid Texas driver’s license, means of transportation, and ability to travel independently.

Mental Requirements

• Ability to perform job functions independently or with limited supervision.
• Strong ability to read, carry out written instructions, and follow oral instructions.
• Clear communication and logical delivery of information.
• Composure under stress, deadlines, and fast-paced environments.
• Effective handling of multiple, simultaneous, and changing priorities.
• High level of discretion on confidential matters.

Technical Skills

• Knowledge of IT infrastructure in high-volume business processing and consumer-oriented environments.
• Advanced knowledge of Microsoft Server infrastructure.
• Working knowledge of virtualization technologies, enterprise network design, and storage area networks.
• Moderate knowledge of Cisco switch and router hardware and configurations.
• Fundamental knowledge of current Microsoft desktop operating systems and Microsoft Office applications.

Supervision: Approximately 3-10 direct reports. Reports to VP of Infrastructure and Operations.

Contacts: Frequent contact with employees, departments, and vendors. Some contact with members.