Infrastructure Manager – Data Center & Disaster Recovery - State National

About the role

The Infrastructure Manager at Markel is responsible for the design, operation, and day-to-day management of the organization's on-premises data center and co-located disaster recovery site. This role leads a small infrastructure team and ensures the reliability, availability, security, and recoverability of systems supporting approximately 700 users.

Responsibilities

• Manage an on-premises corporate data center and a co-located disaster recovery data center.
• Ensure high availability, capacity planning, and operational stability of infrastructure platforms.
• Lead disaster recovery planning, testing, failover, and recovery operations.
• Maintain documented DR procedures and recovery runbooks.
• Manage and mentor a small infrastructure team responsible for day-to-day operations.
• Assign work, set priorities, and ensure timely execution of operational and project tasks.
• Act as an escalation point for complex infrastructure issues and outages.
• Design, build, and manage VMware, Hyper-V, and Windows Server cluster environments.
• Oversee provisioning, configuration, and lifecycle management of physical and virtual servers.
• Manage infrastructure supporting virtual desktops.
• Administer both Windows and Linux server environments.
• Career Development
• Coordinate application deployments, upgrades, and patching for both commercial and internally developed applications.
• Support application hosting across on-premises infrastructure and Azure environments.
• Partner with application owners and development teams to ensure infrastructure readiness.
• Design, implement, and manage infrastructure backup and recovery processes using Commvault.
• Ensure backups meet business recovery objectives and compliance requirements.
• Regularly validate backup integrity and restoration capabilities.
• Design and manage SCOM for infrastructure and systems monitoring.
• Design and manage SCCM for patch management and system configuration.
• Ensure timely patching, monitoring, alerting, and remediation of infrastructure systems.
• Design, implement, and maintain infrastructure support services including: File services, Secure printing, Fax services.
• Ensure these services are reliable, secure, and aligned with organizational standards.

Qualifications

• 7+ years of experience in infrastructure or data center operations.
• Prior experience managing enterprise data center and disaster recovery environments.
• Strong hands-on experience with: VMware and/or Hyper-V, Windows Server clustering, physical and virtual server platforms.
• Experience managing backup, recovery, and DR failover processes.
• Experience leading or supervising technical staff.
• Strong troubleshooting, documentation, and operational discipline.

Key Competencies

• Infrastructure leadership with hands-on technical depth.
• Operational excellence and reliability focus.
• Risk awareness and recovery mindset.
• Clear communication and documentation skills.
• Ability to balance day-to-day operations with project delivery.

Preferred Qualifications

• Experience supporting hybrid environments (on-premises and Azure).
• Experience managing virtual desktop infrastructure.
• Experience using Commvault software.
• Familiarity with SCOM, SCCM, and enterprise monitoring tools.
• Experience in regulated or audit-driven environments.
• Relevant certifications (Microsoft, VMware, Infrastructure, or Security).