Information Technology Specialist (Applications Software)

About the role

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Border Enforcement and Management Systems Directorate, located in Ashburn, VA. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Responsibilities

• Ensuring the rigorous application of information technology policies, standards and guidelines, security/information assurance policies, principles and practices in the delivery of all IT services.
• Reviewing and interpreting policies, procedures, and strategies that govern the planning, design, delivery and support of application software solutions leveraging the latest application development methodologies, processes/standards and best practices.
• Coinciding with business owners, internal and external stakeholders, as well as the application development team to interpret, compose, validate, and translate functional (i.e., business) requirements into technical requirements in order to develop new and innovative methods for software design, testing, and implementation.
• Providing technical guidance in planning, designing, developing/configuring, testing, debugging, and maintaining various programs, and identifying schedule, resource and cost considerations for programs.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.

Qualifications

• Basic Requirement: Individuals qualifying based of experience must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.
• Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
• Customer Service- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication- Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience

• Applying application software design and systems engineering theories, concepts, and methods to design, develop, and implement mission-focused applications that support organizational goals.
• Applying project management principles and methods to plan and deliver IT application projects in compliance with established office policies and procedures.
• Interpreting and applying IT software concepts, standards, and methods to ensure applications remain compliant with organizational and enterprise IT requirements.
• Providing technical advice and guidance on complex application software designs, including assessing design options across multiple IT disciplines and incorporating cybersecurity laws, regulations, principles, and controls.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.