Information Technology (IT) Specialist

About the role

This is a generalist IT role with meaningful depth expectations across three core areas: day-to-day troubleshooting and end-user support; systems and infrastructure management spanning SaaS, IdP, and MDM; and security-adjacent operations supporting our SOC 2 compliance posture. You will serve as the primary internal IT point of contact for an in-office and remote workforce of 80+ employees, while also coordinating execution with our managed service partner (MSP) on infrastructure and support tasks.

Essential Responsibilities and Duties

• End-User Support
• Provide Tier 1/2 support across hardware, software, and SaaS applications for in-office and remote workforce
• Aid MSP with new user device, account, and software/application provisioning
• Respond to technical support tickets from employees facing technical difficulties
• Troubleshoot connectivity, access, and productivity tool issues (Google Workspace, Slack, and core SaaS tools)
• Conduct guidance sessions on IT tools, security practices, and system usage
• Maintain internal IT documentation, runbooks, and knowledge base articles
• Systems & Infrastructure
• Support onboarding, offboarding and management of user accounts, permissions, and access controls across IT systems and the company's SaaS footprint
• Support provisioning and deprovisioning across the company's SaaS application footprint
• Install, update, and maintain software applications, ensuring compatibility and data security
• Perform routine resource optimization to maximize license and reduce operational costs
• Cook with vendors for device purchases, warranties, and external support services
• Maintain and improve IT asset inventory and hardware tracking processes
• Cook with the MSP partner on escalations, infrastructure tasks, and project execution
• Security Operations & Compliance
• Support the Information Security program by assisting in access reviews documentation, MFA enforcement, and endpoint compliance checks
• Aid in maintaining evidence for SOC 2 Type II compliance (Security, Availability, and Confidentiality trust service criteria)
• Analyze data from logs to improve performance and proactively identify risks
• Monitor and respond to alerts from endpoint management and security tooling
• Participate in security initiatives, as needed under the direction of the Information Security
• Help enforce IT and security policies and contribute to policy documentation as needed

Required Skills and Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience
• 3–5 years of demonstrable experience as an IT Specialist, IT Administrator, or in a technical support, system analysis, or network administration role
• Proficiency in operating systems: macOS, iOS, Windows and common network technologies
• Hands-on experience administering Google Workspace (user management, Groups, directory, OAuth app controls and environmental hardening)
• Familiarity with SaaS access management and SSO concepts (SAML, SCIM, OAuth)
• Knowledge of network administration protocols, firewalls, and IT security best practices
• Understanding of cybersecurity principles and data protection practices
• Familiarity with IT help desk systems and ticketing tools
• Strong troubleshooting and problem-solving skills across hardware, software, and cloud applications
• Excellent interpersonal and communication skills to interact with both technical and non-technical stakeholders
• Ability to work independently and manage multiple priorities in a fast-moving environment
• Attention to detail and organizational skills to handle concurrent tasks efficiently

Preferred Skills and Qualifications

• Relevant professional certifications: CompTIA A+, Network+, Security+
• Experience supporting or contributing to a SOC 2 audit or compliance program
• Familiarity with cybersecurity frameworks such as NIST or ISO 27001
• Familiarity with cloud computing platforms (AWS, Microsoft Azure, or Google Cloud)
• Knowledge of ITIL frameworks for IT service management
• Experience with remote monitoring and management (RMM) tools
• Experience coordinating with a managed service provider (MSP) in a hybrid support model
• Exposure to fintech, financial services, or other regulated industries