Information Technology (IT) Specialist

About the role

This is a generalist IT role with meaningful depth expectations across three core areas: day-to-day troubleshooting and end-user support; systems and infrastructure management spanning SaaS, IdP, and MDM; and security-adjacent operations supporting our SOC 2 compliance posture.

Responsibilities

• Provide Tier 1/2 support across hardware, software, and SaaS applications for in-office and remote workforce
• Assist Managed Service Provider (MSP) with new user device, account, and software/application provisioning
• Respond to technical support tickets from employees facing technical difficulties
• Troubleshoot connectivity, access, and productivity tool issues (Google Workspace, Slack, and core SaaS tools)
• Conduct guidance sessions on IT tools, security practices, and system usage
• Maintain internal IT documentation, runbooks, and knowledge base articles
• Onboard, offboard, and manage user accounts, permissions, and access controls across IT systems and the company's SaaS footprint
• Support provisioning and deprovisioning across the company's SaaS application footprint
• Install, update, and maintain software applications, ensuring compatibility and data security
• Perform routine resource optimization to maximize licenses and reduce operational costs
• Coordinate with vendors for device purchases, warranties, and external support services
• Maintain and improve IT asset inventory and hardware tracking processes
• Coordinate with the Managed Service Provider (MSP) partner on escalations, infrastructure tasks, and project execution
• Support the Information Security program by assisting in access reviews, documentation, MFA enforcement, and endpoint compliance checks
• Aid in maintaining evidence for SOC 2 Type II compliance (Security, Availability, and Confidentiality trust service criteria)
• Analyze data from logs to improve performance and proactively identify risks
• Monitor and respond to alerts from endpoint management and security tooling
• Participate in security initiatives, as needed under the direction of the Information Security
• Enforce IT and security policies and contribute to policy documentation as needed

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience
• 3–5 years of demonstrable experience as an IT Specialist, IT Administrator, or in a technical support, system analysis, or network administration role
• Proficiency in operating systems: macOS, iOS, Windows and common network technologies
• Hands-on experience administering Google Workspace (user management, Groups, directory, OAuth app controls and environmental hardening)
• Familiarity with SaaS access management and SSO concepts (SAML, SCIM, OAuth)
• Knowledge of network administration protocols, firewalls, and IT security best practices
• Understanding of cybersecurity principles and data protection practices
• Familiarity with IT help desk systems and ticketing tools
• Strong troubleshooting and problem-solving skills across hardware, software, and cloud applications
• Excellent interpersonal and communication skills to interact with both technical and non-technical stakeholders
• Ability to work independently and manage multiple priorities in a fast-moving environment
• Attention to detail and organizational skills to handle concurrent tasks efficiently