IT Specialist (Data Management/Applications Software)

This position is located in the Department of Health and Human Services, Office of Laboratory Systems and Response, headquartered in Atlanta, Georgia.

Responsibilities

• Develop and implement low-code applications and automated workflows using Nintex, Power Apps, and Power Automate to improve business operations.
• Apply IT planning and policy expertise to develop solutions and communicate technical requirements to stakeholders and leadership.
• Provide IT support for data management, systems analysis, and software applications by resolving technical issues and delivering user guidance.

Requirements

Basic Qualifications: Applicants for the 2210 Information Technology Management series at the GS-12 grade level must demonstrate proficiency in the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, and empathy; develops and maintains effective relationships with others.
• Oral Communication - Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competency - Uses knowledge acquired through formal training or on-the-job experience to perform one's job; works with and evaluates technical information.

Minimum Qualifications: You must have one year of specialized experience equivalent to at least the GS-11 grade level in the Federal service performing all of the following:

• Developing and implementing low-code applications and automated workflows using Nintex, Power Apps, and Power Automate.
• Applying IT planning and policy expertise to develop solutions and communicate technical requirements to stakeholders and leadership.
• Providing IT support for data management, systems analysis, and software applications by resolving technical issues and delivering user guidance.

Qualifications

In describing your experience, please be clear and specific. Include the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part-time. Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations. You will receive credit for all qualifying experience, including volunteer experience.

Federal employees are assumed to have gained experience by performing duties appropriate for their official series and grade level. Non-standard experience may be creditable if documented by satisfactory evidence, such as a signed memorandum from your supervisor or an SF-50/SF-52.