Information Technology (IT) Specialist

SPS · New York, NY · 4 days ago

Information Technology$75k–$80k/yrFull-time

Key Responsibilities

Administer, maintain, and support Windows Server environments.
Evaluate, manage, and optimize on-premises and hosted datacenter environments; recommend improvements and best practices.
Administer Active Directory, Group Policy, DNS, DHCP, and file services.
Support virtualization platforms including VMware and Hyper-V.
Manage and support storage technologies (SAN/NAS).
Perform system monitoring, patching, backups, restores, and scheduled/non-scheduled maintenance.
Support AWS-based services and hybrid infrastructure components.
Participate in system implementations, upgrades, and new service rollouts.
Provide Tier 2/3 IT support via phone and email for corporate users and Document Processing Center environments.
Support endpoint hardware and operating systems, including HP, Dell, Lenovo laptops/desktops and servers.
Provision and support mobile devices including iPhones, iPads, MiFi/Jetpack devices, and Zebra devices.
Support collaboration and conferencing technologies (e.g., Logitech Rally systems).
Troubleshoot Windows, virtualization, and network-related issues.
Support and maintain Meraki and Fortinet network and security environments.
Assist with upgrades as required.
Follow information security best practices and compliance standards including ISO 27001, HITRUST, SOC 2, and PCI.
Assist with vulnerability remediation and security initiatives as required.
Manage IT asset inventory using designated asset management tools.
Collaborate with a global IT organization to support and execute the SPS IT strategy and vision.
Contribute to documentation, process improvements, and operational efficiency initiatives.

Knowledge, Skills, and Experience

Windows Server administration
Active Directory, Group Policy, DNS, DHCP, SFTP
VMware and Hyper-V
Amazon Web Services (AWS)
Microsoft Autopilot
Microsoft Intune
Backup and disaster recovery technologies
Storage technologies (SAN, NAS)
Meraki networking products
Fortinet firewall and security products
Network and systems troubleshooting
Endpoint hardware (HP, Dell, Lenovo)
IT asset management tools

Core Competencies

Action Oriented
Customer Engagement
Collaboration & Teamwork
Initiative & Ownership
Flexibility & Adaptability
Interpersonal Effectiveness
Results Driven
Self-Management
Clear & Effective Communication

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

WHAT WE OFFER