Information Technology - Classroom and Event Support Specialist

Job Purpose

The Classroom and Event Support Specialist supports the College's audio/visual needs, including classroom technology, event setups, live streaming, and digital signage. This role reports to the Director of User Services.

Summary of Essential Functions

- Coordinates and performs audio/visual support of live events, setting up projectors, screens, speakers, cameras, streaming, ensuring all requirements are met. - Assists in the technology needs during college events like Commencement, Guest Speakers, Board of Trustee Meetings, etc. - Maintains and ensures all audio/visual technology is operational for optimal class and meeting performance. - Troubleshoots and resolves audio/visual issues using efficient and effective techniques. - Provides excellent customer service, demonstrating best practices in support of students, faculty, staff, and other constituents. - Trains faculty and staff on optimal operation of audio/video technology. - Develops and facilitates the preparation of technical and instructional user manuals and other training aids. - Manages the audio/visual technology lifecycle. - Supervises and utilizes Tier 1 student workers for A/V maintenance and event needs. - Assists with special projects as assigned. - Assesses the need for new and/or additional technology. - Documents and maintains all support requests and efforts in the ticket management system. - Ensures support tickets are appropriately transferred, escalated, and closed. - Keeps customers updated on the status of their open incidents and ensures satisfaction upon completion. - Performs other duties as assigned.

Qualifications

- Bachelor’s degree or equivalent combination of education and experience. - 2+ years audio visual experience, including higher education. - Crestron Control experience preferred. - Customer support experience in an A/V environment. - Effective verbal and written communication skills. - Ability to work effectively with a wide range of customers and focus on diversity, equity, and inclusion. - Excellent organizational abilities and attention to detail. - Ability to explain technical concepts and procedures to non-technical users. - Ability to multi-task, problem-solve, analyze information to make informed decisions and/or recommendations.

Special Considerations

- Flexible work schedule, requiring adjustments for supporting special events on nights and weekends. - Physical demands of lifting/moving up to 60 pounds.