Information Technology Support Specialist

About the role

The IT Support Specialist is responsible for hands-on technical support, device deployment, and IT maintenance across corporate and warehouse environments. This role requires strong troubleshooting skills, familiarity with Microsoft 365 and endpoint management systems, and the ability to work independently in a fast-paced and dynamic setting.

Schedule & Compensation

Monday- Friday, Full-Time, Exempt
Salaried: $65,000 - $80,000 annually

Benefits

• Vacation, Personal, and Sick time
• Medical, Dental, Vision, Life Insurance, and Disability coverage
• Flexible Spending Accounts
• A 401(k) plan

What you will do

• Diagnose, prioritize, and resolve IT issues for local and remote users in alignment with defined SLAs
• Deploy, configure, and support PCs, printers, scanners, tablets, and other peripherals in warehouses and corporate offices
• Maintain and update hardware, operating systems, and application software
• Manage user accounts in Microsoft Active Directory and Entra ID
• Provide support for OneDrive, SharePoint, Teams, and other Microsoft 365 tools
• Support third-party and in-house software
• Support devices enrolled in Microsoft Intune, Jamf, and SOTI
• Assist with execution of IT support-related projects, including device deployments, equipment setup, and other assigned tasks
• Assist in IT asset management, including inventory tracking and reporting
• Work within an internal ticketing system to meet defined SLAs for response and resolution while prioritizing incidents based on business impact
• Document solutions, standard procedures, and recurring issues in the knowledge base to ensure consistency, scalability, and audit readiness

What we're looking for

• Bachelor’s degree in Computer Science or equivalent practical experience
• CompTIA A+ certification or equivalent
• Minimum of 3 years of hands-on technical support experience
• Strong IT diagnostic and troubleshooting skills
• Proficiency in the Microsoft 365 ecosystem
• Experience with networking concepts and troubleshooting
• Able to work independently with minimal supervision
• Flexible, adaptable, and able to multitask in a fast-paced environment
• Self-motivated and proactive, with high attention to detail
• Positive attitude and strong team collaboration skills
• Strong verbal and written communication skills
• Willingness to travel occasionally
• Able to lift 50 lbs. and perform tasks while standing for extended periods

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. Working Environment This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.