Classroom and Event Support Specialist

Job Responsibilities

• Provide AV support for classrooms, conference rooms, and event spaces to ensure reliable operation of teaching and presentation technologies.
• Troubleshoot and resolve AV, web conferencing, and classroom technology issues in real time with a customer-focused approach.
• Support setup, execution, and breakdown of hybrid, in-person, and virtual events, including conferences, educational programs, and testing.
• Perform routine system checks, preventative maintenance, repairs, and inventory management for AV equipment.
• Provide user training and guidance on instructional and collaborative technologies while partnering with IT and ESS staff to enhance teaching and learning environments.

Required Qualifications

• Ace's degree and 2+ years of experience in audiovisual technology, instructional technology, IT, or a related field; or equivalent combination of education and experience.
• Demonstrated knowledge of audio visual technologies, including projection systems, cameras, microphones, audio processing and mixing equipment, sound reinforcement, lighting, and presentation technologies.
• Experience supporting web conferencing and collaboration platforms such as Zoom, Webex, Microsoft Teams, or similar technologies.
• Experience supporting lecture capture and educational technology platforms, such as Panopto or comparable systems.
• Strong technical troubleshooting and problem-solving skills, with the ability to remain calm under pressure and provide confident, customer-focused support.
• Proficiency with Microsoft Office and other standard business software applications.
• Excellent interpersonal, written, and verbal communication skills, with the ability to effectively collaborate with faculty, staff, students, and external stakeholders.

Preferred Qualifications

• Experience working in higher education A/V support.