Event Support Specialist (Contract)

About the role

The Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms.

Responsibilities

• Manage attendee support emails
• Process ticket cancellations, transfers, and registration requests
• Update hotel reservations
• Provide clear, professional communication with attendees, clients, and vendors
• Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
• Serve as a liaison between attendees and event management, specifically regarding platform issues
• Support event managers in training new team members
• Complete tasks as assigned by event project managers
• Ensure all proprietary information remains confidential
• Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
• Aid in tracking accessibility requests, meal preferences, and other attendee needs

Requirements

Essential Responsibilities include assisting with registration processes, responding to inquiries, managing hotel bookings, and providing clear, professional communication. This role requires previous experience in events, group meetings, and/or hospitality, excellent written communication skills, strong customer service and problem-solving abilities, and the ability to quickly learn and navigate event technology platforms.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Event Technology – Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
• Communication Skills – Excellent written communication abilities
• Customer Service & Hospitality – Professional, service-oriented approach to attendee and client interactions
• Problem-Solving & Critical Thinking – Ability to troubleshoot issues and provide effective solutions
• Time Management & Multi-Tasking – Prioritizing multiple projects in a fast-paced environment
• Attention to Detail – Ensuring accuracy in registrations, communications, and event logistics
• Collaboration & Teamwork – Working cross-functionally with internal team, vendors, and stakeholders
• Adaptability & Flexibility – Adjusting to last-minute event changes with a positive, solution-driven mindset
• Process Improvement & Initiative – Identifying opportunities to enhance efficiency and event operations
• Positive Energy & Team Contribution – Bringing a bright attitude that uplifts the team and fosters a collaborative, positive work environment

What You Can Expect In Return

(For Temporary Roles only) Temporary position with potential for contract extension or conversion. A collaborative, inclusive, and enthusiastic team. Flexibility in work schedules.

How We'll Take Care Of You

The starting compensation for this role is between $25.00/hour and $30.00/hour. Our ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

Physical Requirements

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.