Classroom Systems & Technology Specialist

Core Responsibilities

• Develops and executes multiple faculty classroom technology training programs per term and/or ad-hoc requests.
• Affords assistance to faculty and other presenters with the use of audio-visual devices and presentation hardware and software.
• Maintains and repairs equipment used to enhance live events.
• Ensures that equipment used for presentations is correctly configured and operating properly.
• Arranges for and supervises both periodic maintenance and repairs of all audio-visual equipment.
• Ensures that audio-visual equipment is kept current and meets the changing audio-visual needs of the University.
• Responsible for installation, troubleshooting, configuration and repair of classroom technology and other areas where faculty and student instruction takes place at the University of Miami.
• Provides quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing.
• Uses discretion and judgment to organize and perform the requested services promptly and efficiently.
• Communicates with OCM Executive Director, vendors, faculty, students, and UM community when instructional technology malfunctions and assist with resolving such incident.
• Maintains status records of classroom technology software & hardware.
• Assists the OCM Executive Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.
• Collaborates with the OCM Executive Director in the procurement activities of classroom technology for University wide usage.
• Assists with planning, monitoring, and participating in equipment/system design, installations and testing of equipment.
• Acts as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.
• Assists the OCM Executive Director in the long-range planning and development of "classroom support" AV service model and audiovisual facilities in existing or new building facilities.
• Assists with exacting system data (example, Service Now, Crestron Fusion, etc.) for data analysis purposes and classroom improvement projects.
• Maintains and supports classroom audio visual operation services for remote learning technology tied to the general-purpose classroom spaces.
• Troubleshoots and affects repairs to remote technology, as required.
• Serves as a resource and consultant to the University community regarding hi-tech classroom, remote learning systems and AV technology information.
• Affords assistance with the scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.
• Keeps abreast of new methods and technologies, which can be integrated into the program to improve operations and services.
• Documents technical support calls/work orders in the departmental work order management tracking system.
• Provides analysis, relays results, and offers support to assure proper escalation during periods of substandard system performance or outages.
• Affords assistance with the evaluation of new classrooms audio visual hardware and software technologies.
• Provides supporting documentation for diagnosis, corrective action, record service visits and equipment utilization.
• Responds within the OCM resource capacities to ad-hoc instructional space-reported incidents to help delivery solutions.
• Affords assistance with the OCM ticketing system for classroom incidents by reviewing, submitting, completing, and/or monitoring special event request(s).
• Supports the process to generate regular and ad-hoc reports on academic course and room scheduling, final exam process, utilization report, etc.
• Acts as subject matter expert on the Classroom AV Technology functionalities and OCM business requirements.
• Collaborates with OCM staff and University Communication to develop and maintain a robust online presence while offering online features (i.e. room inventory, audio-visual training materials, online room request form, room confirmations, etc.).
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Informs staff of OCM policies, initiatives, and projects promptly.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of all establishment Classroom Management policies and procedures.
• Affords assistance in the management and maintenance of