Service Technician/Demonstrator

Job Responsibility

The Demonstrator is responsible for the operation, demonstration, and explanation of Koenig & Bauer sheetfed presses including peripheral equipment. The Demonstrator provides training and instruction on the operation and maintenance of the presses and peripheral equipment to customers and their staff both upon installation of new equipment and on an on-going basis. Demonstrator must also be able to troubleshoot and repair machine issues.

Essential Duties and Responsibilities

• Works with the Koenig & Bauer Service installing and commissioning Koenig & Bauer systems and equipment through customer demonstrations including Koenig & Bauer quality control systems, software and hardware, demonstrations, training and application development for sheetfed printing equipment and additional options.
• Has knowledge of and is able to convey competitive advantage of Koenig & Bauer presses and systems including all peripheral equipment.
• Looks for opportunities to increase customer satisfaction and create enthusiasm and pride in Koenig & Bauer and its systems and equipment to maximize sales potential.
• May demonstrate equipment hardware and software at trade shows.
• Documents all training and demonstrations.
• Delivers world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Completes accurate and timely records including updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adheres to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications

• Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing preferred.
• Experience: Minimum seven years of experience operating sheetfed printing equipment.
• Computer Skills: Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.
• Knowledge, Abilities, and Interpersonal Skills: Excellent verbal, interpersonal, and presentation skills; Understanding of printing production and planning; A thorough understanding of printing processes like Conventional, UV and Waterless; A good understanding of Printing Industry standards and specifications; Working knowledge of measuring systems used in printing processes; Basic understanding of customers’ production environment and industry trends.

Benefits

• Vacation – 15 days per year
• Holidays – Up to 11 days
• Sick – 7 days
• Medical, Dental, and Vision
• Disability and Life
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing Plan
• Income replacement plans for cancer, critical illness, and accident
• Long-Term Care Plans
• Years-of-Service Bonus Plan
• Educational Assistance