Information Technology Assistant (Level I) (Student Assistant)

About the role

Support students, faculty, staff, and other constituents by addressing software and technology-related inquiries in Student Computing Services while delivering excellent customer service. This includes troubleshooting issues and answering questions via phone or in person. Report any hardware problems to Information Technology Services staff supervisors promptly. Operate and maintain computers and data processing equipment as needed. Work in a computer lab setting, ensuring a clean and organized environment. This involves tasks such as assisting users with printing and maintaining lab equipment. Offer general assistance with various applications and programs, including but not limited to, Word, Excel, PowerPoint, Adobe, Moodle, email, internet browsers, and Self-Service. Troubleshoot and assist with the operation of lab equipment, such as printers, scanners, and CCUPrint stations. Tasks include those mentioned above but are not limited to these; perform any other duties assigned by supervisors as necessary.

Responsibilities

• Address software and technology-related inquiries in Student Computing Services
• Deliver excellent customer service
• Report any hardware problems to Information Technology Services staff supervisors promptly
• Operate and maintain computers and data processing equipment as needed
• Assist users with printing and maintaining lab equipment
• Offer general assistance with various applications and programs, including but not limited to, Word, Excel, PowerPoint, Adobe, Moodle, email, internet browsers, and Self-Service
• Troubleshoot and assist with the operation of lab equipment, such as printers, scanners, and CCUPrint stations

Requirements

• Must be a currently enrolled CCU student
• Knowledge of university web resources, including student CCUprint, Self-Service, Moodle, Email, etc, and how to navigate and troubleshoot basic/beginner computer hardware and software issues
• Knowledge of application programs, such as Microsoft Word, Excel, PowerPoint, and others
• Excellent customer service and the ability to interact with constituents
• Self-motivated, productive, respectful, responsible, dependable and organized
• Good interpersonal and communication skills
• Ability to quickly learn new ideas and technology and possess problem-solving skills

Qualifications

• Must be a currently enrolled CCU student

Skills

• Customer service skills
• Problem-solving skills
• Technical support skills

Benefits

• Opportunity to work in a supportive and collaborative environment
• Opportunity to gain hands-on experience with various technologies and applications
• Opportunity to assist students, faculty, and staff in their daily computing needs

Pay

N/A - Student Position

Schedule

20 hours per week, normal work hours vary