Technology Assistant (Student Employee)

Responsibilities

• Troubleshoot and repair computer, laptops, tablets, printers, and other technologies.
• Aid and advise faculty and staff with technical questions and issues over the phone, in person, or remotely as part of the Enterprise Service Desk.
• Aid and advise students with technical questions and issues over the phone, in person, or remotely as part of the Student Help Desk.
• Provide customer support and technical assistance for various college events, which may involve working with external organizations using college facilities.
• Aid with printing posters, banners, and duplicating CDs/DVDs.
• Aid with preventative maintenance in network closets throughout the college.
• Aid with technology repairs, setups, hardware and software installations and configurations in labs, classrooms, and offices.
• Utilize Microsoft 365 tools such as Word, Excel, PowerPoint, and Teams.
• Use KACE ticketing software to track work and project requests.
• Perform other duties as assigned.

Job Requirements

• Must have a high school diploma.
• Must possess good communication and interpersonal skills.
• Must be able to handle stressful situations with patience.
• Must have good time management skills and a strong work ethic.
• Must have a background in technology or be willing to learn new technology skills.
• Must be able to lift at least 25 pounds.
• Must be positive, cooperative, and supportive.

Preferred Skills and Qualifications

• None specified.

Hours Needed

Variable depending on need, may include some Saturdays and evenings.

Description

The hourly rate of pay for this student employment position is $15.00 per hour.

Contact

Contact Student Employment - studentemployment@carrollcc.edu for more information.

Pay

The hourly rate of pay for this student employment position is $15.00 per hour.

Schedule

Position starts in Summer after Spring term. Hours vary based on need.