Info Systems Technician I

About the role

This position is a 6 month contract-to-hire. As an Information Systems Tech I, you will be responsible for the installs, maintains and repairs computer systems, Cisco phone systems, hardware and computer peripherals at a variety of sites.

Responsibilities

• Diagnoses and repairs PC hardware; loads and configures PC operating systems and applications from network resources following established procedures to ensure maximum uptime for end users.
• Installs and tests PC hardware and peripherals and demonstrates the correct usage of these items in order to ensure correct hardware operation and user’s understanding.
• Images PC’s, Troubleshoots SCCU software with Team members and engages vendor support if needed.
• Provides second-level support for more complex issues that cannot be resolve by the help desk.
• Develops methods and processes to resolve common problems or limitations of systems in order to ensure timely and adequate follow-up.
• Documents problems and solutions in problem management database to provide a future reference for successful trouble resolution.
• Ability to travel to remote locations to perform repairs and installations of equipment and software in order to meet internal team member’s needs.
• Provides after-hours support as scheduled in order to resolve internal team member’s questions and/or problems.
• Consistently displays SCCU Core Values.
• Absence and punctuality are essential functions of this job.
• Captures and terminates low voltage cables for computer or telephone equipment as directed.
• Diagnoses, troubleshoots, performs repairs, performs maintenance, and maintains excellent service levels of our Audio Video environment.

Qualifications

• 3 to 5 years prior experience in a computer-related technical support position is required.
• A two year college degree or specialized course study or equivalent experience is required.

Skills

• Technical proficiency with PC hardware and peripherals.
• Experience with troubleshooting and repairing computer systems.
• Knowledge of network resources and operating systems.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.

Pay

$58,510.00 - $61,962.00

Schedule

Must be available Monday – Friday 8:00a – 5:00p and some weekends when needed.