Information Systems Technician I

Responsibilities

• Offer outstanding assistance to staff by resolving hardware and software problems.
• Repair devices like printers, laptops, tablets, and smartphones.
• Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.
• Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.
• Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.
• Reimage or erase devices as required.
• Maintain records of technology-related assets using Easy Vista.
• Provide support for digital projectors and conference room equipment.
• Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.
• Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.
• Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.
• Update and review the Business Continuity Plan and participate in related meetings.
• Work with enterprise networking teams to troubleshoot service outages.
• Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

• A high school degree or equivalent.
• An associate's degree preferred.
• One year of related experience.

Pay

The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Benefits

• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Tuition reimbursement.
• Paid time off.
• Wellness programs.
• Identity theft insurance.