INFORMATION SERVICES TECHNICIAN I

Duties and Responsibilities

To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.

To access and process data through statewide networks using word processing, the WWW and various software programs.

To assist in answering requests and providing information on a wide variety of services and programs.

To answer the telephone and in-person requests for general information from other state agencies and the general public.

To make routine contacts with the public, state officials, employees, etc.

To disseminate printed materials and correspondence.

To compile and maintain statistics and other data.

To provide information and assistance to state agencies, community organizations, the public and others.

To receive and process requests for reformatting of state documents into alternative formats.

To perform simple, routine repairs to equipment.

To maintain an inventory of supplies.

To do related work as required.

Required Qualifications

• A working knowledge of state government, services and programs;
• A working knowledge of general office practices;
• The ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource;
• The ability to access and process data through statewide networks using word processing, the WWW and various software programs;
• The ability to perform keyboard functions with reasonable speed and accuracy;
• The ability to compile reports;
• The ability to establish and maintain effective working relationships with supervisors, staff and the public;
• The ability to perform simple routine repairs to equipment;
• Related capacities and abilities.

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Work Hours

12:30pm – 8:30pm – Thursday – Monday

Days Off: Tuesday and Wednesday

Work hours and days off will also vary according to the workload. A remote or hybrid schedule may be possible at the discretion of the department management.