Income Maintenance Caseworker - Northumberland County Assistance Office

Description of Work

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After completing an 8‑week Income Maintenance Standard Training Program (IMSTP), duties are performed in an office setting.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Work Schedule

Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Hours may change based on operational needs. Overtime and travel are required as operationally necessary. Telework may be eligible part‑time; specific telework schedule will be discussed during the interview process. Telework requires a securely configured high‑speed internet connection and an approved Pennsylvania location. If telework is not possible, the employee will report to the headquarters office in Sunbury, PA. The ability to telework is subject to change.

Salary

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin at a starting annual salary of $53,008.00 (before taxes).

Benefits

• Free parking.

Qualifications

• Minimum Experience and Training: Four years of experience in interviewing or work requiring analysis and interpretation of data; or a bachelor's degree; or any equivalent combination of experience and training. Applicants within three months of graduating with a qualifying degree are considered to meet the educational requirement.
• Residency: Must meet Pennsylvania residency requirements. Hiring preference is given to candidates residing in Northumberland County; if none are available, candidates from other counties may be considered.
• Legal Requirements: Must pass criminal history reports, a background investigation, and an enhanced background check for access to Federal Tax Information (IRS Publication 1075). This includes a fingerprint‑based federal records check, Pennsylvania State Police clearance, local law‑enforcement checks for the past five years, and citizenship/residency verification.