Income Maintenance Caseworker - Dauphin County Assistance Office
About the role
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Qualifications
- Four years of experience in interviewing or work requiring the analysis and interpretation of data
- A bachelor's degree
- Any equivalent combination of experience and training
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree
- You must meet the PA residency requirement
- You must be able to perform essential job functions
Work Schedule and Additional Information
- Full-time employment, 37.5 hours per week
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch
- Your schedule may change based on operational needs
- Overtime and travel as needed
- Free parking
- Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process
Pay
Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
Schedule
Work Schedule and Additional Information: Full-time employment, 37.5 hours per weekWork hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs.
Benefits
Benefits are not specified in the job posting.
Skills
Skills are not specified in the job posting.
Benefits
Benefits are not specified in the job posting.
Benefits
Benefits are not specified in the job posting.
Pay
Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
Schedule
Work Schedule and Additional Information: Full-time employment, 37.5 hours per weekWork hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs.
Application
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Contact Information
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.