Income Maintenance Caseworker - Armstrong County Assistance Office

About the role

The Income Maintenance Caseworker role with the Department of Human Services (DHS) provides an opportunity to uplift individuals and families through essential public service. You will join the Armstrong County Assistance Office (CAO) team, helping community members access vital programs and move toward greater stability.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Schedule

Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Hours may change based on operational needs. Overtime and travel may be required. Free parking is provided. This position may be eligible for part‑time telework; telework requires a securely configured high‑speed internet connection and an approved location within Pennsylvania. If telework is not utilized, the employee reports to the headquarters office in Kittanning County. Telework eligibility is subject to change.

Pay

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin at a starting annual salary of $53,008.00 (before taxes).

Qualifications

• Minimum Experience and Training: Four years of experience in interviewing or data analysis, **or** a bachelor’s degree, **or** an equivalent combination of experience and training. Applicants within three months of graduating with a qualifying degree will be considered.
• Residency Requirement: Must meet Pennsylvania residency requirements; preference is given to candidates residing in Armstrong County.
• Legal Requirements: Must pass a background investigation, including criminal history reports and an enhanced background check for access to Federal Tax Information (IRS Publication 1075). This includes fingerprint‑based federal records check, Pennsylvania State Police clearance, local law‑enforcement checks for the past five years, and citizenship/residency verification.

Benefits

• Free parking.
• Eligibility for part‑time telework (subject to secure internet and approved location).
• Overtime as needed.