Income Maintenance Caseworker - Blair County Assistance Office

Description of Work

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8‑week Income Maintenance Standard Training Program (IMSTP), you will perform your duties in an office setting.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Work Schedule

Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Schedule may change based on operational needs. Overtime and travel may be required. This position may be eligible for part‑time telework; details will be discussed during the interview process. Telework requires a securely configured high‑speed internet connection and an approved location within Pennsylvania. If telework is not possible, the employee will report to the headquarters office in Altoona. Assignments may be shifted to other district offices as needed.

Salary

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin at a starting annual salary of $53,008.00 (before taxes).

Qualifications

• Minimum Experience and Training Requirements: Four years of experience in interviewing or work requiring analysis and interpretation of data; or a bachelor's degree; or any equivalent combination of experience and training. Applicants within three months of graduating with a qualifying degree will be considered to have met the educational requirement.
• Other Requirements: Must meet Pennsylvania residency requirements; hiring preference may be given to candidates residing in Blair County. Ability to perform essential job functions is required.
• Legal Requirements: Conditional offer requires submission of criminal history reports and a background investigation. Position will have access to Federal Tax Information (FTI) and is subject to IRS Publication 1075, requiring an enhanced background check (fingerprint‑based federal records check, PA State Police clearance, local law enforcement checks for the past five years, and citizenship/residency verification).

Application Process

Resumes, cover letters, and similar documents will not be reviewed. Eligibility information must be provided directly on the application, including detailed experience and education. If claiming education, attach a copy of college transcripts (unofficial transcripts are acceptable). Applications must be submitted by the posting closing date; late submissions will not be accepted. Applicants may use generative AI tools for preparation only; use of AI to misrepresent information or assist during interviews is prohibited.