Income Maintenance Caseworker - Montour County Assistance Office
About the role
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Qualifications
- Four years of experience in interviewing or work requiring the analysis and interpretation of data
- A bachelor's degree
- Any equivalent combination of experience and training
- Must meet the PA residency requirement
Benefits
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
FREE parking!
Work Schedule and Additional Information: Full-time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs. Overtime and travel as operationally necessary. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville, PA. The ability to telework is subject to change at any time.