Income Maintenance Caseworker - Bucks County Assistance Office
About the role
Do you want to apply your knowledge of social services to a role that makes a powerful impact as an Income Maintenance Caseworker with the Department of Human Services? In this position, you support community members at the Bucks County Assistance Office by helping them secure essential benefits that strengthen their daily lives. You guide applicants through important program requirements with patience, skill, and attention to detail. Step into a mission-driven environment where your dedication helps people find stability when they need it most. Watch this video to see how you can make a difference! After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Responsibilities
- Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
- Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
- Data Entry: Enter information into automated systems and perform manual calculations for case processing
- Case Documentation: Write clear and thorough case comments to record changes and document decisions
- Deadline Management: Complete all assigned work within required timeframes and established procedures
Requirements
Minimum Experience and Training Requirements: Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.
Qualifications
Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy may be given to candidates who live within Bucks County. If no eligible candidates who live within Bucks County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions.
Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. You must pass a background investigation. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.