Income Maintenance Caseworker - Fulton County Assistance Office

About the role

The Income Maintenance Caseworker with the Fulton County Assistance Office supports community stability by guiding individuals and families through essential assistance programs. The position offers meaningful public‑service impact in a collaborative office environment.

Responsibilities

• Eligibility Review – evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews – conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Policy Application – interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry – enter information into automated systems and perform manual calculations for case processing.
• Case Documentation – write clear and thorough case comments to record changes and document decisions.
• Deadline Management – complete all assigned work within required timeframes and established procedures.

Schedule

• Full‑time, 37.5 hours per week.
• Work hours: 8:30 AM – 5:00 PM, Monday – Friday, with a 60‑minute lunch break.
• Overtime and travel may be required as operationally necessary.
• Telework – part‑time eligibility; requires a securely configured high‑speed internet connection and an approved location in Pennsylvania. Details discussed during interview.
• Work conditions – duties performed in a controlled office environment; reassignment to other district offices possible based on operational needs.

Pay

Starting annual salary: $53,008.00 (before taxes) for candidates new to employment with the Commonwealth of Pennsylvania.

Benefits

• Free parking.

Qualifications

• Minimum Experience and Training: four years of experience in interviewing or data analysis/interpretation; or a bachelor’s degree; or an equivalent combination of experience and education. Applicants within three months of graduating with a qualifying degree are considered eligible.
• Residency: must meet Pennsylvania residency requirements; hiring preference given to candidates residing in Fulton County.
• Ability to perform essential job functions.
• Legal Requirements: successful completion of criminal history reports, background investigation, and enhanced background check for access to Federal Tax Information (IRS Publication 1075). This includes fingerprint‑based federal records check, Pennsylvania State Police clearance, local law‑enforcement checks for the past five years, and citizenship/residency verification.