Income Maintenance Caseworker - Chester County Assistance Office
About the role
Do you enjoy helping people understand their options and access resources that can change their lives? The Department of Human Services is seeking Income Maintenance Caseworkers for the Chester County Assistance Office who are ready to use strong communication and organizational skills to support others. In this position, you will review applications, assess eligibility, and provide guidance that helps individuals navigate essential programs. Your work will contribute to a welcoming environment where people feel supported and respected. Step into a role where your commitment to service makes a lasting difference. Watch this video to see how you can make a difference!
Responsibilities
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:
- Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
- Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
- Data Entry: Enter information into automated systems and perform manual calculations for case processing