Income Maintenance Caseworker - Erie County Assistance Office
About the role
Are you looking for a meaningful career where your daily work directly improves the lives of families in your community? As an Income Maintenance Caseworker with the Erie County Assistance Office, you will play a key role in helping community members navigate vital programs. This position gives you the opportunity to make a positive impact during important moments in a person's life. Your work will support stability, well-being, and access to critical resources. Join a team that values your dedication and commitment to public service.
Responsibilities
- Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
- Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
- Data Entry: Enter information into automated systems and perform manual calculations for case processing
- Case Documentation: Write clear and thorough case comments to record changes and document decisions
- Deadline Management: Complete all assigned work within required timeframes and established procedures
Requirements
Minimum Experience and Training Requirements: Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or any equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Qualifications
- Must meet the PA residency requirement (see Residency Guidelines for ways to satisfy)
- Hiring preference for candidates who reside within Erie County; if no eligible Erie County applicants, candidates from other counties may be considered
- Ability to perform essential job functions
- Legal Requirements: Conditional offer requires submission of criminal history reports, including a fingerprint‑based federal records check, PA State Police clearance, check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five years, and citizenship/residency verification
- Position has access to Federal Tax Information (FTI) and is subject to IRS Publication 1075, requiring an enhanced background check prior to employment
- Veterans: Pennsylvania law provides employment preference for qualified veterans
- If contacted for an interview and need accommodations due to a disability, discuss your request with the interviewer in advance
Benefits
- FREE parking
- Telework eligibility: May be eligible to telework part‑time; requires a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. Specific telework schedule discussed during interview. Ability to telework is subject to change at any time. If unable to telework, option to report to headquarters office in Erie, PA.
Pay
Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
Schedule
Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday‑Friday, with a 60‑minute lunch. Schedule may change based on operational needs. Overtime and travel as operationally necessary. Work performed in a controlled office environment; in counties with district offices, employees may be reassigned to different work sites per contract language.