Income Maintenance Caseworker - York County Assistance Office

About the role

Use your social services experience to make a positive impact as an Income Maintenance Caseworker with the Department of Human Services. This role guides applicants through important assistance programs, strengthening services at the York County Assistance Office and delivering meaningful support to those in need.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Conduct phone and in‑person interviews to gather information and understand customer circumstances.
• Interpret and apply state and federal regulations to ensure accurate case decisions.
• Enter information into automated systems and perform manual calculations for case processing.
• Write clear and thorough case comments to record changes and document decisions.
• Complete all assigned work within required timeframes and established procedures.

Schedule

Full‑time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Overtime and travel may be required as operationally necessary. The position may be eligible for part‑time telework; details will be discussed during the interview process. Telework requires a securely configured high‑speed internet connection and an approved location within Pennsylvania. If telework is not possible, the employee will report to the headquarters office in York, PA. Work is performed in a controlled office environment, with possible reassignment to other district offices as needed.

Pay

Selected candidates new to employment with the Commonwealth of Pennsylvania will begin at a starting annual salary of $53,008.00 (before taxes).

Qualifications

• Four years of experience in interviewing or work requiring analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training. Applicants within three months of graduating with a qualifying degree will be considered to have met the educational requirement.
• Must meet Pennsylvania residency requirements; hiring preference may be given to candidates residing in York County.
• Ability to perform essential job functions.
• Successful completion of a background investigation, including fingerprint‑based federal records check, Pennsylvania State Police clearance, local law enforcement checks for the past five years, and citizenship/residency verification.
• Access to Federal Tax Information (FTI) requires passing an enhanced background check in accordance with IRS Publication 1075.