Income Maintenance Caseworker - Montgomery County Assistance Office

About the role

Create lasting impact everyday as an Income Maintenance Caseworker with the Montgomery County Assistance Office! This position allows you to work directly with customers who depend on your knowledge and care. You will help connect eligible individuals to vital programs that support their well-being. Be a part of a mission-driven team that strengthens the community. Watch this video to see how you can make a difference!

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Qualifications

• Four years of experience