Inbound CSR and Service Dispatcher

About the role

We are hiring an Inbound Customer Service Representative / Scheduler to support our Service Department. This role is ideal for someone who is reliable, organized, and comfortable managing a steady flow of calls while maintaining a high level of customer service.

Responsibilities

• Answer inbound customer calls in a professional and timely manner
• Schedule and coordinate service appointments accurately
• Assist customers with service inquiries, updates, and follow-ups
• Maintain and update customer information within CRM systems
• Support dispatch and service coordination as needed
• Ensure all calls are properly documented and classified

Requirements

• Reliable personal transportation (must have your own vehicle)
• Strong attendance and ability to consistently work scheduled shifts
• Professional communication skills
• Ability to work in a structured, performance-driven environment

Qualifications

Preferred:

• Experience working in a CRM system and/or dispatch environment (HVAC or similar)
• Appointment setting, customer service, or sales experience
• Bilingual communication skills (a plus)
• Strong communication and organizational skills

Benefits

• Great hourly pay
• Commissions based on revenue collected
• Benefits and PTO after 90 days

Pay

Competitive hourly pay.

Schedule

Stable, full-time position with structured workflow and clear expectations.