Import Transportation Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties And Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace ocean shipments through the transportation cycle
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Avoid errors in client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to mails and requests (internal and external)

Qualifications

• Customer Service Experience
• Operations/Industry knowledge preferred but not required
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proven analytical skills
• Good computer skills (Excel, Word)
• Must be eligible to work in the US without sponsorship

Additional Information

Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time, 401K, Health Plan: Medical & Dental, Life Insurance, Employee Stock Purchase Plan, Training and Personnel Development Program, Growth opportunities within the company, Employee Referral Program, Bonus, Salary $22-$25 per hour.