Import Agent

Non-Exempt, 100% in-office position in Peabody, MA.

About the role

The Import Agent coordinates international import shipments from origin through final delivery. This role works closely with customers, overseas partners, carriers, and internal teams to ensure shipments move efficiently, documentation is accurate, and customer concerns are resolved promptly.

Responsibilities

• Coordinate international import shipments across air, ocean, and other transportation modes.
• Communicate with customers, overseas agents, carriers, and vendors regarding shipment status and requirements.
• Review and maintain accurate import, customs, and shipment documentation.
• Obtain charges, cargo releases, and other shipment information.
• Monitor shipments, deadlines, payments, and potential issues.
• Resolve delays, damages, discrepancies, and customer concerns.
• Maintain accurate shipment files and documentation in the transportation management system.
• Provide professional customer service by phone and email.

Requirements

• 1–3 years of experience in freight forwarding, logistics, supply chain, or a related field preferred.
• Basic knowledge of import operations and customs documentation.
• CargoWise or similar logistics software experience preferred.
• Proficiency with Microsoft Office.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to learn and develop knowledge of international logistics.

Core Values

• Family: Builds positive, respectful relationships and supports the team.
• Service: Provides responsive, professional service to customers and colleagues.
• Responsibility: Takes ownership of assignments and maintains accuracy and compliance.
• Adaptability: Adjusts to changing priorities and embraces new processes and learning opportunities.
• Excellence: Maintains high standards and looks for ways to improve.

Pay

$19.23–$28.46 per hour.

Schedule

• 100% in-office.
• Weekend or holiday coverage may be required on a departmental rotation based on operational needs.