Transportation Agent

Essential Functions

• Establish transportation routes utilizing the district's routing software for students using contracted carriers and PRT's public transportation.
• Interprets data from the Program for Students with Exceptionalities department as well as other sources to assign routes to students and reduce waiting time.
• Assign students to transportation routes while considering timing, vehicle capacity, and conflicting vehicle trips.
• Log, produce and maintain daily electronic records of routing software issues within the online tracking software and provide supervisor with weekly status reports.
• Maintain routing software documentation, manuals and maps while ensuring they are up to date.
• Compile and track all student information within the routing software to include but not limited to stop change requests, joint custody scheduling, request for alternative drop offs, McKinney-Vento emails and student correspondences.
• Manually update the software system for data received from the Program for Students with Exceptionalities, McKinney-Vento, and other stakeholders as required.
• Collaborate in a professional and proactive manner with contracted carriers, dispatchers, safety personnel and drivers regarding day-to-day operations and to resolve complaints.
• Correspond via telephone with carriers, schools and families to ascertain problems while always ensuring professional etiquette.
• Ensure assigned routes are running as scheduled and in compliance with carriers' contracts by monitoring routes, maintaining surveillance, and conducting in-person inspections.
• Serve as a liaison between carriers and schools as well as carriers and families to assist with complaints, route changes, and student behavioral issues.
• Aid in providing support and direction of buses at district-sponsored activities and events.
• Ensure compliance with district policies and procedures while reporting violations to supervisor.
• Document various procedures within the department and recommend improvements.
• Provide regular updates to supervisor regarding progress towards goals and challenges to meeting goals
• Participate in all required district, department, and team meetings.
• Participate in departmental, team, and individual planning and goal setting.
• Communicate effectively and confidentially at all levels, over the phone, face-to-face, and electronically.

Education Required

Bachelor's Degree or equivalent experience.

Experience

2-3 Years in Pupil Transportation

Knowledge, Skills, & Abilities

• Experience entering and managing data and files
• Experience familiarity with Transportation logistical software
• Ability to analyze data to make an informed decision
• Ability to organize and utilize resources to achieve results
• Knowledge or experience in deciphering transportation contracts
• Experience working with carriers
• Experience working with youth safety
• Reliable transportation to travel to various arrier and school sites
• Experience or ability to conduct presentations and trainings
• Ability to perform work within specification and in a timely manner while managing multiple priorities
• Proficient In Microsoft Word, Outlook, Excel (TransFinder Preferred)
• Ability to exercise a high degree of confidentiality, professionalism, and diplomacy to accomplish objectives
• Ability to cultivate relationships with culturally, educationally, and racially diverse internal and external customers
• Excellent oral, written, and interpersonal communication skills
• Value, demonstrate, and promote diversity, equity, and inclusion

Working Conditions & Physical Requirements

• Daily operation of computer systems for data entry and other functions
• Frequently required to stoop, reach, walk, lift, pull, push, grasp, climb, talk, hear, see and use complex repetitive motion
• Frequent travel to various locations
• Indoor busy office, working in close proximity to co-worker
• Fast-paced environment
• Requires considerable concentration and creativity
• Subject to stress caused by a changing environment, diversity in the organization, and tight deadlines