Implementation Project Manager (Healthtech)

What You'll Do

• Lead full lifecycle implementation projects to ensure on-time, on-budget delivery aligned to customer outcomes.
• Manage project scope, schedule, cost, risks, and changes with effective escalation and communication practices.
• Guide customers through implementation design decisions, data collection, discovery activities, and product demonstrations.
• Collaborate with internal and external stakeholders to capture client requirements, identify additional needs, and deliver exceptional service.
• Proactively identify risks and develop contingency plans, presenting mitigation strategies to senior leadership.
• Drive implementation process improvements by identifying operational gaps and authoring new procedures.
• Mentor team members in project management best practices, tools, and processes.
• Maintain rigorous project tracking through status reporting, time management, and RAID log updates.
• Collaborate with vendors and external service providers to ensure timely delivery and quality deployment of IT solutions.

What You'll Bring

• 3–5 years of experience managing full lifecycle healthcare technology implementation projects, delivering consistently on time and on budget.
• BA/BS degree or equivalent experience.
• 1–2 years of experience supporting client process optimization and change management initiatives.
• Background in SaaS project management with a solid understanding of business operations.
• Experience leading healthcare system implementations (e.g., EMR/EHR or other clinician-impacting technologies).
• Expertise in project governance, including planning, resource reporting, and executive-level escalations.
• Proven success in process improvement initiatives within a PMO environment.
• Ability to quickly learn new products and solution architectures.
• Exceptional communication and facilitation skills, delivering a customer-centric experience.
• Strong organizational skills with both attention to detail and a strategic perspective on project outcomes.
• Ability to thrive in a fast-paced environment, responding to escalations and time-sensitive issues.
• Proficiency in project management tools, including SmartSheet, MS Project, MS Excel, MS Word, MS PowerPoint, and MS Visio.
• Experience with use case definition and requirements gathering for technical projects.

Preferred Qualifications

• Project Management Professional (PMP) Certification or Certified Associate in Project Management (CAPM).
• Healthcare IT or Operations experience.
• Experience leading web technology deployments.