Implementation Project Manager

About the role

This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.

Responsibilities

• Project Management & Work Quality
  • Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
  • Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
  • Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
  • Cook up internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets.
• Technical & Platform Expertise
  • Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
  • Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities.
  • Identify potential project and technical risks early and proactively develop mitigation strategies.
• Continuous Improvement & Knowledge Sharing
  • Contribute insights from project retrospectives to improve team workflows and implementation methodology.
  • Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
  • Support operational discipline by maintaining accurate documentation and adherence to established processes.
• Customer Experience & Growth
  • Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
  • Align project milestones to measurable client business outcomes and adoption goals.
  • Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
  • Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.
• Stakeholder Management & Communication
  • Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
  • Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
  • Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

BENEFITS

• Medical - 100% of employee premiums for selected individual plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered
• LinkedIn Learning
• 401(k) plus matching (US Based Only)
• Flexible PTO
• Calm subscription
• Annual Company Retreat