Ice Operations Coordinator

Essential Duties & Responsibilities

• Maintains a high-quality ice surface by operating and maintaining equipment such as the Zamboni machine, preparing the ice for various activities, and conducting routine ice cuts throughout shifts
• Supervises student ice crew and rink staff during evenings, weekends, and special events
• Conducts general rink maintenance and upkeep, including maintaining dashers, glass, and team bench areas, as well as repairing and maintaining the Zamboni machine
• Captures and coordinates daily ice rentals for both RIT and non-RIT individuals and groups, ensuring smooth operations and customer satisfaction
• Supports the skate rental booth operations, including cash handling, end-of-shift cash deposits, supervising student employees, and assisting customers with skate rentals and returns
• Performs skate sharpening and repairs to ensure customer needs are met and equipment remains in good condition
• Performs other duties as assigned

Knowledge, Skills & Abilities

• Knowledge of ice resurfacing techniques, ice depth measurement, and equipment operation, including ice resurfaces and edging tools
• Knowledge of general rink maintenance practices, including maintaining dashers, glass, bench areas, and Zamboni equipment
• Ability to resolve technical or operational issues related to ice surfaces, equipment, or facility systems
• Ability to provide excellent service to patrons, including assisting with skate rentals, skate sharpening, and addressing customer concerns professionally

Minimum Education & Experience

• High School diploma or GED
• 1 year of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

Work Location

On Campus

Additional Details

• In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above.
• RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.
• RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.