Operations Coordinator

About the role

Cargomatic is revolutionizing the transportation industry. Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking. Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain. Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact.

Responsibilities

• Support daily terminal and delivery operations in a fast-paced environment
• Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
• Ensure smooth dock launches and high levels of on-time pickup and delivery performance
• Provide consistent, high-quality customer and driver support
• This role is onsite in Bloomington, CA and aligned to standard weekday business hours

What You’ll Do

• Provide high-level customer service and operational support
• Serve as a primary point of contact during daily operations
• Coordinate with dock supervisors to ensure successful daily dock launches
• Lead and coordinate drivers to maintain on-time pickup and delivery performance
• Maintain accurate driver records, including times, routes, and special handling instructions
• Manage KPIs, open job reports, and daily POD reconciliation
• Oversee pickup dispatch management, including B2B and B2C assignments
• Support key customer accounts and provide ETAs as requested
• Manually build jobs when required and input rate adjustments
• Track and trace shipments to ensure service expectations are met
• Provide ad-hoc delivery and pickup coverage as needed
• Attend weekly operations meetings and support continuous improvement initiatives

Required Qualifications

• Strong written and verbal communication skills
• Demonstrated experience in customer support and customer satisfaction
• Ability to think on your feet and problem-solve in real time
• Ability to learn quickly and adapt to new tools, systems, and processes
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong analytical, organizational, and problem-solving skills
• Comfort working in a fast-paced environment with shifting priorities
• Ability to prioritize tasks and operate with a strong sense of urgency

Preferred Qualifications

• Previous dispatch, transportation, or logistics experience
• Bilingual in Spanish