Ice Cream Night Shift HR Generalist

The Role

The HR Generalist – Night Shift is the primary HR contact for employees and leaders during off-shift operations. This role focuses on delivering a strong and consistent employee experience through day-to-day HR support, employee engagement, coaching, and compliance. This position is highly visible on the manufacturing floor and plays a critical role in improving engagement, reducing attrition and absenteeism, and supporting frontline leaders.

This role emphasizes relationship-building, problem-solving, and hands-on HR support.

Responsibilities

• Serve as the first point of contact for all HR-related questions and employee needs during night shift
• Maintain a strong, visible presence on the manufacturing floor and in employee areas
• Support employees with benefits, payroll questions, attendance, and general HR inquiries
• Partner with leaders and employees to resolve day-to-day HR issues quickly and effectively
• Lead night shift engagement initiatives aligned to employee feedback and People Survey actions
• Plan and execute recognition programs, events, and engagement activities
• Conduct listening sessions, pulse checks, and informal check-ins to gather employee feedback
• Foster a positive, inclusive, and respectful work environment
• Focus on support efforts to reduce turnover and absenteeism through follow-up, coaching, and engagement
• Partner with leaders to identify attendance trends and implement practical solutions
• Reinforce attendance expectations and support consistent application of policy
• Coach supervisors on performance management, employee conversations, and attendance management
• Provide guidance on policy interpretation and workplace behavior
• Support investigations, corrective actions, and disciplinary processes
• Ensure consistent and fair treatment of employees
• Support HR processes including FMLA, LOA, ADA, and accommodations
• Ensure compliance with company policies and employment laws
• Maintain accurate documentation for employee relations and compliance matters
• Partner with HR, Legal, and Safety teams on higher-risk cases as needed
• Support payroll and timekeeping processes, including reviewing and correcting time records
• Aid in pay adjustments, attendance tracking, and payroll inquiries
• Ensure timely and accurate payroll processing for hourly employees
• Support onboarding for new employees on night shift
• Partner with training and operations to ensure employees are set up for success
• Reinforce key policies, expectations, and standard ways of working

Qualifications

• Education & Experience: Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience) preferred
• Employee relations, or supervisory experience in an operations environment preferred

Skills & Capabilities

• Strong interpersonal and communication skills
• Ability to build trust and credibility with frontline employees and leaders
• Confident in handling employee concerns and coaching leaders
• Strong problem-solving and conflict resolution skills
• Ability to work independently in a fast-paced, off-shift environment
• Basic knowledge of HR processes (payroll, attendance, benefits, employee relations, compliance)
• Data literacy and analytics capability: Ability to read, interpret, and question data
• Experience using data to drive decisions
• Advanced Microsoft applications and Power BI skills
• Demonstrated experience or strong interest in digital and AI enabled solutions
• Excellent written and verbal communication skills
• Confident coach with sound judgment and presence
• Comfortable working in a fast-paced, high accountability factory environment

Working Environment

• Combination of office and manufacturing floor environment
• Regular exposure to noise, machinery, and production environment
• PPE required: hard hat, safety glasses, hearing protection, hair nets, sanitary footwear
• Physical requirements may include standing, bending, walking, and lifting

What You'll Get

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities