HVAC Service Coordinator (Data Centers)

Responsibilities

• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
• Generates Work Order Documents, dispatches technicians and notifies customers
• Responsible for customer interaction
• Captures project paperwork, routes to Project Administrators
• Maintains customer satisfaction by investigating concerns, responding to special requests
• Logs service start-up and work requirements in job tracking system
• Generates and prints various assigned reports
• Works regularly and dependably
• Functions in a team environment
• Demonstrates ability to maintain a pleasant and cooperative temperament with internal and external customers

Requirements

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience in HVAC, Mechanical Contracting, Engineering or Construction industry a plus

Skills & Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write correspondence
• Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Regularly stands, walks, sits, climbs or balances, stoops, kneels, crouches, or crawls
• Regularly lifts and/or moves up to 25 pounds, frequently lifts and/or moves up to 50 pounds

Environmental Requirements

• Field environment, multiple customer sites on a daily basis

Physical Demands

• Uses hands to operate computer keyboard
• Reaches with hands and arms

Notes

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.